# Collect consent in person

A collection is one place or way you collect consent, like a poster at reception or a form your store staff fill in with customers. Each collection has its own published form and its own setting for where answers go.

Video: Collect consent in person (2:40), on https://www.complyzero.com/docs/consent/collect-consent-in-person

## Before you start

- Publish the person purposes the form will ask about. See [Set up your purposes](https://www.complyzero.com/docs/consent/set-up-your-purposes).
- Consent Hub comes with the Governance Suite.

## Open Collections

In the sidebar, under **Consent Hub**, select **Collections**. **Your collections** lists each place you collect consent. A collection that's ready to use shows **Ready**. One that still needs work shows how many steps are left, with **Finish setup** to carry on.

From the list, staff-assisted collections offer **Start an entry**, and poster collections offer **QR codes & links**.

![Your collections, with four store collections marked Ready and their Start an entry buttons](https://www.complyzero.com/media/docs/forms/collections.c5229b55.webp)

## Set up a collection

Select **New collection**. Four steps take a collection from setup to people signing up, and you can save an unfinished setup and come back to it.

![A store collection's four steps: about this collection, the form people fill in, where answers go and filling it in with people](https://www.complyzero.com/media/docs/forms/collection.c9240622.webp)

### 1. About this collection

Give the collection a name that says where it is, such as "Andheri West store", and choose its type: **QR poster**, **Staff-assisted**, **Paper form**, **Kiosk**, **Counter form** and others. Choose the **Languages people can choose**. Turn on **Use large text** for a screen people read at arm's length. Select **Save collection**.

### 2. Form people fill in

Select **Create form**. Give it a **Form title**, then use **Add purpose** to choose the person purposes it asks about. Each purpose brings its own wording and the ways people can be contacted, such as email. Add any fields you need, like a name or a membership number.

When the form is ready, save it and select **Review complete saved Form**. Fix anything the review lists, then select **Publish reviewed Form**. People only ever see the published version. To change it later, select **Edit a new draft version** and publish again.

### 3. Where answers go

Choose what happens to each person's answers:

- **Keep answers in ComplyZero**: your team downloads them here. Good if you have no other system.
- **Keep only the consent record**: no answers are stored. You can email your team a notice for each sign-up.
- **Send answers somewhere else**: we pass them on by email link or to your own system. Choose the destination before you publish the form.

### 4. Start collecting

For a **QR poster**, select **QR codes & links**, then **New QR code**. Give it a **Name** that says where it will be, like "Reception poster". Choose when it stops accepting sign-ups, up to a year ahead, and if you like, a limit on how many people can sign up. Then select **Create QR code**.

![The New QR code window, with the name Reception poster and the Create QR code button](https://www.complyzero.com/media/docs/forms/qr-new.662afeb6.webp)

Select **Download QR code** to print it. It's an SVG file, sharp at any print size. You can share the link instead. To see a QR code again later, select **Show QR** beside it.

![The Reception poster QR code, with its download button, its link and its sign-ups](https://www.complyzero.com/media/docs/forms/qr.5f025533.webp)

For a **Staff-assisted** collection, select **Start an entry**. Staff fill in the form with the person in front of them. If the form confirms an email address, the person receives a code, and staff enter it to finish the entry.

![An assisted entry, with the store's published form ready for staff to fill in with a customer](https://www.complyzero.com/media/docs/forms/entry.08535412.webp)

## What the person sees

Someone who scans your QR code, or uses a kiosk, opens your published form on their phone or the screen, in the language they choose. It shows your privacy information and asks **Yes** or **No** for each purpose, so they can agree to one thing and not another.

If the form confirms an email address, they select **Send verification code** and enter the code we email them. Then they select **Submit**, and get a receipt on screen with a **Receipt reference** and the time their choices were recorded. With staff-assisted entries, staff go through the same form with the person.

## See the answers

Answers arrive under **Answers** in Collections. To see one person's choices across all your forms, QR codes and Preference Centre, open **People**. See [See a person's choices](https://www.complyzero.com/docs/consent/see-a-persons-choices).

## Stop a QR code

Open **QR codes & links**, then **Stop QR code** for the one you want to stop. From then on, people who scan it are told it no longer accepts sign-ups. A stopped QR code can't be turned back on, but you can make a new one.

## Video transcript

To collect consent in person, on a poster, a paper form or at your counter, open Forms and QR. Each place you collect consent is a collection. Select New collection. Give it a name that says where it is, and choose how people reach the form. This one is a QR poster at the Thane store. Choose the languages people can pick, and large text for a screen read at arm's length. Then choose where answers go. Keep only the consent record, and no answers are stored. Save the collection. Four short steps then take it from setup to people signing up. Next, the form people fill in. Select Create form. Name it, create it, and start its first draft. Add the purposes the form asks about. Then tick how you'll contact people. Then add the fields you need. An email field identifies the person. The offers go to it. Write the help people see at the top, and a label for each field. Save the draft. Review it. Anything missing is listed here. Then publish. People only ever see the published version. Last, share it. Open QR codes and links. Make one QR code for each poster or place, so you can see where sign-ups come from. Choose when it stops accepting sign-ups, up to a year ahead. Select Create QR code. Download it to print. It's sharp at any size, or you can share the link instead.

Last checked against the ComplyZero dashboard on 2026-10-24. Source: https://www.complyzero.com/docs/consent/collect-consent-in-person