# See a person's choices

Look up anyone who has made a choice with you, by email address, phone number or a reference such as a member ID, to see what they chose, when and where. People can see and change their own choices in your Preference Centre.

Video: See a person's choices (1:02), on https://www.complyzero.com/docs/consent/see-a-persons-choices

## Who you'll find here

**People** lists everyone who has made a choice with you through your forms, QR codes or Preference Centre, or whose choice your team recorded. Visitors who only answered your website's consent banner aren't here: their choices are in that website's **Consent Records**.

You'd look someone up when they ask what they agreed to, when they complain about a message, or before you contact them, to check they haven't withdrawn.

## Look someone up

### 1. Search for the person

In the sidebar, under **Consent Hub**, select **People**. Under **Kind**, choose **Email or phone**, or the kind of reference you collect, such as **Member ID** or **Paper form number**. Enter the full value and select **Search**. Only exact matches are shown, so a partial email address won't find anyone.

![People, searching by paper form number, with the matching person and their Open button](https://www.complyzero.com/media/docs/people/search.64ea80e7.webp)

### 2. Open their record

Select **Open** on the result. The record shows:

- **Contact details** and **References**, with how each was added: **Entered on a form**, **Linked by staff** or **Linked by your system**.
- **Current choices**: each purpose with what the person chose, and for each way you contact them, such as email or SMS.
- **History**: every choice and change in order, with **Details** for where and how it was made.

![A person's record, with their reference, current choices and the history of a choice given and later withdrawn](https://www.complyzero.com/media/docs/people/person.30899952.webp)

## Link a reference

If you know a person by another reference too, such as a member ID, open their record and select the **Link** button for that kind of reference, such as **Link paper form number**. Enter the value, add a reason if you like, and select **Link**. Linking changes no choice, confirms no phone number and gives the person no new way to sign in.

## Record a stop

When someone asks you in person or on the phone to stop contacting them, record it straight away, so nobody on your team messages them by mistake. Open their record and select **Record a stop**. Choose the purpose, or **All purposes**, and the ways to stop, such as email or SMS, then select **Record stop**. The record confirms what was stopped, for which purpose and contact. A person with no contact details on record has nothing to stop.

People can also stop messages themselves: your Trust Centre has a **Stop messages from us** page where they enter their email address or phone number and choose what to stop.

## Your Preference Centre

Your Preference Centre is the page where people see and change their choices with you. In the sidebar, under **Consent Hub**, select **Preference Centre**.

Under **Your Preference Centre link**, select **Copy link** to share it in emails or on your website, or **Download QR** to print it. **What people see first** shows the page itself. People enter their email address and we send them a code, so only they can open their choices. Codes by text message aren't available yet, so someone who gave you only a phone number can't open their choices this way, but they can still stop messages from your Trust Centre.

In the Preference Centre, people see each purpose they've made a choice about, and can change it. Each change is recorded with its time, and shows in their **History** here.

![The Preference Centre QR code with its Download QR button, and what people see first](https://www.complyzero.com/media/docs/preference/centre.59643d44.webp)

> **From your own sign-in**
> If people sign in to your own website or app, your developer can send them straight to their choices, already signed in, with no code to enter. They see only their own choices, and they can't change how they sign in.

## Video transcript

To see what someone agreed to, look them up in People. It has everyone who made a choice on your forms, QR codes or preference centre. Choose the kind of reference you have, such as an email address, a member ID, or here, a paper form number. Enter it in full and select Search. Only exact matches show. Open their record. Current choices shows each purpose and what this person chose. Here, they've withdrawn product and sale updates. History lists every choice and change in order, with where it was made. If someone asks you in person to stop contacting them, select Record a stop, so nobody on your team messages them by mistake. People can also see and change their own choices in your preference centre.

Last checked against the ComplyZero dashboard on 2026-10-24. Source: https://www.complyzero.com/docs/consent/see-a-persons-choices